Terms of Service
The ground rules for working with Northlane Data — written for clients worldwide, including the United States.
1. Who we are
Northlane Data (“we”, “us”) provides data analytics and IT consultancy services to clients worldwide, including the United States. These Terms of Service govern every quote, proposal, statement of work and engagement we enter into. By requesting a quote, accepting a proposal or using our website, you agree to these terms.
2. Quotes and proposals
Prices shown on this website are indicative starting prices in US Dollars (USD). A binding price is only established in a written proposal or statement of work signed by both parties. Quotes are valid for 30 days unless stated otherwise. We may decline any enquiry at our discretion.
3. Engagement and deliverables
Each engagement is defined by a statement of work describing scope, deliverables, timeline and acceptance criteria. Deliverables are considered accepted when they meet the agreed criteria, or 10 business days after delivery if you raise no written objections. Changes to scope are agreed in writing and may affect price and timeline.
4. Payment terms
Unless your proposal states otherwise: a 40% deposit is due before work begins, and the balance is due on delivery. Invoices are payable within 14 days in USD by bank transfer or card. Late payments accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. All fees are exclusive of taxes; you are responsible for any applicable sales, use or withholding taxes.
5. Client responsibilities
You agree to provide timely access to the data, systems, documentation and people reasonably needed for the engagement, and to ensure you have the right to share any data you give us. Delays caused by missing inputs extend the timeline accordingly.
6. Confidentiality and data protection
We treat your data and business information as confidential and use it only to deliver the engagement. We process personal data in line with our Privacy Policy and, where required, will sign a data processing agreement. We apply industry-standard security controls to any systems or data we access.
7. Intellectual property
On full payment, you own the final deliverables created specifically for you. We retain ownership of our pre-existing tools, templates, methods and know-how, and grant you a perpetual, non-exclusive licence to use them as embedded in your deliverables. We may reference the engagement in general terms (e.g. industry and type of work) unless you ask us not to in writing.
8. Warranties and liability
We warrant that services will be performed with reasonable skill and care. To the maximum extent permitted by law, our total liability for any claim arising from an engagement is limited to the fees paid for that engagement, and we are not liable for indirect or consequential losses, lost profits or lost data. Nothing in these terms excludes liability that cannot be excluded by law.
9. Cancellation
Either party may cancel an engagement with 14 days' written notice. You pay for work completed up to the cancellation date; any unused deposit is refunded. See our Refund & Cancellation Policy for details.
10. Governing law
These terms are governed by the laws of the Republic of Zambia, and for clients based in the United States, any dispute may alternatively be brought in the state or federal courts of the client's home state. The UN Convention on Contracts for the International Sale of Goods does not apply.
11. Contact
Questions about these terms: hello@northlanedata.com or +1 (555) 018-4420. Last updated: October 2026.