Refund & Cancellation Policy
Clear rules for deposits, cancellations and refunds — in USD, wherever you are.
1. Before work starts
You may cancel any accepted proposal before work begins for a full refund of any deposit paid, minus non-recoverable costs already incurred (e.g. booked travel or purchased licences), which we will itemise for you.
2. During an engagement
Either party may cancel with 14 days' written notice. You pay only for work completed up to the cancellation date, billed at the rates in your proposal. Any remaining deposit balance is refunded within 14 days, in USD, to the original payment method.
3. After delivery
Because consultancy deliverables are custom work, completed and accepted deliverables are non-refundable. If a deliverable does not meet the agreed acceptance criteria, we will correct it at no charge — that remedy comes before any refund discussion.
4. Deposits
The standard 40% deposit secures your slot in our schedule. If we are unable to start your engagement within 30 days of the agreed start date, you may cancel for a full, unconditional refund of the deposit.
5. How refunds are paid
Approved refunds are issued in US Dollars to the original payment method within 14 days of approval. Bank or card processing fees charged by third parties are not refundable. Currency conversion differences applied by your bank are outside our control.
6. Disputes
If you believe a charge is incorrect, contact us first at hello@northlanedata.com — most issues are resolved within 5 business days. Filing a chargeback without contacting us may delay resolution, as we must then work through the card network's process.
7. Contact
Refund and cancellation requests: hello@northlanedata.com or +1 (555) 018-4420. Last updated: October 2026.